Frequently Asked Questions
Answer Yes, you will be able to quickly and easily call the pharmacy directly from the JetRx mobile app on your phone. In addition, you can use our text messaging service to ask the parhmacist to call you or to set up a time to meet with the pharmacist.
Answer Yes, the JetRx mobile app gives you the ability to fill a prescription for a family member. You can also easily track everyone’s order and prescription history and available refills.
Answer Yes, we accept electronic prescriptions from your doctor.
Answer There are six delivery windows to choose from: 10 AM to 11 AM, 11 AM to 12 PM, 2 PM to 4 PM, 7 PM to 8 PM, 8 PM to 9 PM, and rush delivery.
Answer Yes, while we accept most insurance, we also accept cash payments.
Answer Only for a new prescription order, you must be home because we need to pick up the original copy of your prescription. For a refill or transfer order, you don’t need to be home, unless your prescription requires refrigeration.
Answer We give you the ability to submit any delivery address within our coverage area.
Answer We are delivering to the greater Houston area and hope to expand to other areas in the future.
Answer You can track your driver from the JetRx mobile app.
Answer Absolutely. Once you send us your prescription and insurance information, we’ll inform you of your copay within 20 minutes.
Answer The JetRx mobile app has an auto-refill feature, so we can contact you before you run out of your medications.
Answer Currently, no, but we are looking to add this feature in the future.
Answer Yes, we use special cooling containers to keep drugs at the correct temperature during delivery. due to the special handling for these prescriptions, someone needs to be available to receive the delivery.
Answer Yes, in the JetRx mobile app, click on orders and history to see a complete list of your prescriptions.
Answer Don't worry. JetRx calls your provoider for every drug we fill to obtain a valid prescription. As log as we can make out the patient and physician names, we'll have enough information to speak with your provider.