Frequently Asked Questions
Question Will I be able to talk to a pharmacist if I have questions about my medicine?
Answer Yes, you will be able to quickly and easily call the pharmacy directly from the JetRx mobile app on your phone. In addition, you can use our text messaging service to ask the parhmacist to call you or to set up a time to meet with the pharmacist.
Question Can I get a prescription filled for someone else, e.g., my child or spouse?
Answer Yes, the JetRx mobile app gives you the ability to fill a prescription for a family member. You can also easily track everyone’s order and prescription history and available refills.
Question My doctor sends electronic prescriptions to the pharmacy; can I have my doctor electronically send them to you instead of taking a picture?
Answer Yes, we accept electronic prescriptions from your doctor.
Question Can I pick a time for delivery?
Answer There are six delivery windows to choose from: 10 AM to 11 AM, 11 AM to 12 PM, 2 PM to 4 PM, 7 PM to 8 PM, 8 PM to 9 PM, and rush delivery.
Question Can I fill prescriptions without insurance?
Answer Yes, while we accept most insurance, we also accept cash payments.
Question Do I have to be home for the delivery?
Answer Only for a new prescription order, you must be home because we need to pick up the original copy of your prescription. For a refill or transfer order, you don’t need to be home, unless your prescription requires refrigeration.
Question Will you deliver to my office?
Answer We give you the ability to submit any delivery address within our coverage area.
Question Am I in your delivery area?
Answer We are delivering to the greater Houston area and hope to expand to other areas in the future.
Question How do I know where my driver is?
Answer You can track your driver from the JetRx mobile app.
Question Will I know ahead of time, what my copay is for the medicine?
Answer Absolutely. Once you send us your prescription and insurance information, we’ll inform you of your copay within 20 minutes.
Question Can I schedule recurring deliveries for my maintenance drugs?
Answer The JetRx mobile app has an auto-refill feature, so we can contact you before you run out of your medications.
Question Can I get other items delivered along with my prescription, e.g., Tylenol, cough drops, band aids, vitamins, other non-prescription items the doctor may have told me to get at the pharmacy along with my prescription?
Answer Currently, no, but we are looking to add this feature in the future.
Question Can you deliver prescriptions that need to be refrigerated?
Answer Yes, we use special cooling containers to keep drugs at the correct temperature during delivery. due to the special handling for these prescriptions, someone needs to be available to receive the delivery.
Question Can I see my prescription history?
Answer Yes, in the JetRx mobile app, click on orders and history to see a complete list of your prescriptions.
Question What if my prescription is difficult to read through the JetRx mobile app?
Answer Don't worry. JetRx calls your provoider for every drug we fill to obtain a valid prescription. As log as we can make out the patient and physician names, we'll have enough information to speak with your provider.
